Last updated: June 2026
1. Who we are
This Privacy Notice is issued by Syntax Operations Agency("Syntax Ops", "we", "us"), which acts as the data controller for personal data collected through this website and our services.
2. Data we collect
- Contact data: name, email address, company, role.
- Account & billing data: email used at checkout, subscription status, invoice history. Payment card details are collected directly by Stripe, not by us.
- Communications: messages you send via contact forms or email.
- Usage & device data: IP address, browser, device identifiers, pages viewed, referring URL, basic telemetry.
3. Why we use it (purposes & legal basis)
- Provide and operate the service — performance of a contract.
- Process orders, subscriptions, refunds, and invoicing via Stripe — performance of a contract / legal obligation.
- Respond to support requests — legitimate interests.
- Security, fraud prevention, and abuse detection — legitimate interests / legal obligation.
- Product improvement and analytics — legitimate interests.
- Marketing communications you opt in to — consent.
4. Who we share data with
- Stripe Payments Europe, Ltd. / Stripe, Inc. — our payment processor. Stripe processes card payments, handles payment-related fraud prevention, manages subscriptions, and issues receipts. See Stripe's privacy policy at stripe.com/privacy.
- Subprocessors: hosting, database, email, analytics, and customer-support providers acting under written agreements.
- Professional advisers: legal, accounting, and audit.
- Authorities: where required by law or to protect our rights.
We do not sell your personal data.
5. Retention
We keep personal data only as long as needed for the purposes above, to meet legal and tax obligations, and to resolve disputes. When no longer needed, data is deleted or anonymised.
6. Your rights
Subject to your local law, you may have the right to access, correct, delete, restrict, or port your personal data, to object to processing, and to withdraw consent at any time. EEA/UK users may also lodge a complaint with their supervisory authority. To exercise these rights, email us at privacy@syntaxops.agency. We aim to respond within 30 days.
7. International transfers
Where personal data is transferred outside your jurisdiction, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
8. Security
We use appropriate technical and organisational measures — encryption in transit, scoped access controls, and audit logging — to protect personal data against loss, misuse, and unauthorised access.
9. Cookies
We use essential cookies to operate the site and may use analytics cookies to understand usage. You can manage cookies through your browser settings.
10. Contact
Questions about this notice: privacy@syntaxops.agency.